FAQs

A: Most orders ship within 24 hours. We typically use 2 day or 3 day shipping. Back ordered items typically ship within 5 days. The only exception to these guidelines are our handcrafted bar soaps, which can take up to six weeks if on back order.

A: If you are not satisfied with a product you purchased, you may return the product for a full refund of the purchase price within 30 days of purchase. Unfortunately, we cannot refund the original or return shipping charges. We also cannot accept returns of food or nutritional supplement products. Please ship your product return to:

Nature’s Complement

3091 College Park Dr.

STE 240-21

Conroe, TX 77384

Once we have received your return, a refund will be initiated, and generally take 3 to 5 business days.

A: We offer consulting services. Our fees are $40 per hour with a 2.5 hour minimum. If you’re interested, please contact us with your project and we will provide a quote.

A: Absolutely, please email orders@naturescomplement.com with your order and postal code, and we will send you an invoice with the correct shipping charges. Unfortunately we can not offer a flat shipping rate for APO addresses.

A: That depends on your location and size of the order. Please contact us with your order and shipping address for a shipping quote. We are still working on developing our site to provide accurate shipping fees outside of the US based on order size.

A: We offer wholesale pricing to retailers and distributors. If you are interested in carrying our products, please contact us for details.

A: Only as a reciprocity for you either linking your website to our first. OR you engage in some other promotion of our brand or products first.

A: Very good question!

We have two types of products: Hydrous and anhydrous.

The hydrous products generally have water added, which is what makes them a cream. Unfortunately, with either limited natural preservatives, or without preservatives, we recommend these products be stored in the refrigerator when not in use to extend shelf life. We have done stability tests, and refrigerated we have had good success from 9 months to a year. Some of the creams did show discoloration due to oxidation at the one year mark, but that doesn’t hurt the cream any, it just looks different. This applies to mostly the face creams, and it states on the website and label to refrigerate.

The anhydrous products (massage oils, lotion bars, lip balms, deodorant, bug spray, sunscreen) do not have water added, and will last much longer. How long will depend on storage conditions. Dark glass bottles are best to keep light out and the glass will prevent from plastics leaching into your products. Because these products do not have water added, spoilage should not be an issue. However, oils can become rancid over time. To help prevent that, we add natural (non-GMO) vitamin E to almost all our oil products. While the products are stable at room temperature, and we’ve had oils last for over a year with no problems, you can easily extend the shelf life by storing them unopened in the refrigerator. Do note that many of the oils will solidify at cooler temperatures, so that doesn’t mean they went bad, they just need to be warmed up to room temperature to re-liquefy.

The tooth powder we have stored for three years with no problem. Because it’s a powder, it seems to store very well. The only thing we noticed is that the essential oils lose potency over time when stored at room temperature, but it doesn’t harm the powder, it just starts to lose flavor.

The bar soaps should store very well. After three years of storage, our oldest bar soap stored just fine. We did find that it tended to dry out a little, but as a soap, it still functioned very well. If sealed in plastic bags, they should store very well.

The insect repellent is mixed in with alcohol along with many essential oils that are not pleasing to many bacteria, and of course bugs. We have traveled with our repellent to Central America during some very hot days, and had no problems with stability of the left over contents a year later.

The deodorant has also shown to be stable for at least a year, however, it does start to dry out a little making it harder to put on. We would recommend only storing the winter/cold weather formula as the warm weather formula dries out much faster.

One product we do not recommend for long term storage is colloidal silver. This is because after a few months, the silver will start to fall out of solution. If you mix the bottle vigorously, you can still gain the same benefits of the colloidal silver, but it will not look right, and potency is reduced. The same happens if colloidal silver is stored in cooler temperatures such as the refrigerator, as that speeds up the process of the silver coming out of solution. We recommend storing colloidal silver at room temperature, and out of the sun.

Liquid soap should store just fine as we designed the pH to be at levels that inhibit bacteria. It may lose it’s translucency over time, but it should function fine as a soap. We have not done stability testing yet it because the formula is new, but based on research, it should last for at least a year if not longer.

Our new body cream has done well for six months in terrible conditions of hanging out in a purse being taken everywhere. We added potassium sorbate and citric acid to create an unfavorable environment for bacteria and fungus. While it’s designed to be left out at room temperature, we found it stores much better and longer when refrigerated.

Finally our vitamin C serum has also done well as far as stability goes. Stability of the vitamin C serum has not yet been been tested but we expect it to remain stable from six to eighteen months.

While we do take great care to maintain sterile conditions during production, we do avoid preservatives as described in several of our articles. This means that care must be taken in how the products are stored. If you decide to stock up on any items, keep them in un-opened in glass containers, keep them out of light, and refrigerate. For any products that require special storage conditions we include instructions with each order. We also recommend rotating stock on a regular basis.

A: Most popular brand soaps are actually not soaps at all. They are really detergents made from various chemicals (usually petrochemicals) that offer cleaning action, but are not real soap. Real soap always involves the use of natural lipids (oils or fats) that have been saponified. And the process of saponification requires the use of a strong base/alkali such as sodium or potassium hydroxide. Our soaps are made via a saponification process of oils with either sodium or potassium hydroxide. Because these hydroxides are processing aids, and none remains after the saponification reaction completes, they technically (legally) do not have to be listed as part of the ingredients, since they are no longer present in their original form. Here at Nature’s Complement, we strive to be transparent about how our products are made, so that consumers can make informed choices about the products they buy. We think it is only fair to disclose that our soaps are made the old fashioned way by using either sodium or potassium hydroxide, which results in real soap. This is a process that has been used for hundreds of years and has proven to provide both a safe and effective end product.